Complaints: Your rights and options

If you want to file a complaint about service quality, use the addresses below to send an email!

Please describe your complaint as detailed as possible, casino management team will personally review it:
d.novikova@spinwise.com - Customer Care
sofija@spinwise.com - Quality Assurance
andrei@spinwise.com - Head of Operations

When gambling at any online casino, you might encounter some issues. If this happens, you have the right to file a complaint with official government regulatory bodies that issue licenses, or with independent regulatory organizations like AskGamblers.

If you experience any problems with Tsars Casino related to payments, bonuses, games, deposits, accounts, or other concerns, in that case, you are encouraged to file a complaint with the AskGamblers Casino Complaints Service.

For any issues regarding your payments, bonuses, responsible gaming limits, and more, feel free to contact our Support team at any time. We will do our best to resolve any issues you might have!